It's important to us that you, as a customer, feel confident when engaging with us. Our privacy policy gives you insight into how we handle your personal data. We value your privacy and protect your personal information in the best possible way.

WHAT IS GDPR?

Data protection is tightened as of May 25, 2018, when the EU's new GDPR (General Data Protection Regulation) comes into effect. This regulation completely replaces the Swedish Personal Data Act. Read more on the Data Protection Authority's website.

YOU ARE OUR SOURCE

Alupo Hundkunskap AB processes (registers, stores, and uses) personal data that you provide to us. Data collection occurs via email, web forms, course registration, or telephone calls. Information may be recorded when you order services from us, interact via our website, register for a course, purchase tickets for lectures, book a consultation, or submit a question via the website's contact form.

We do not collect information about you from third parties without your consent. An example is if we wish to access records from a veterinarian/physiotherapist we recommend you visit as part of your dog's rehabilitation plan.

WHAT DATA DO WE STORE?

Examples of personal data we store include: name, personal identification number, address, email, and telephone number. We store information about your purchases; for example, if you attend a puppy course, you will be listed on the course participant list, and this information is saved. Email conversations are saved to retrieve information such as quoted prices, booking confirmations, important correspondence, etc. Personal data is stored in our digital appointment book/calendar when booking private training/behavioral assessments to ensure the delivery of the booked service. The same applies to booked meetings.

Pictures of your dog are not considered personal data and may be stored on our Instagram/Facebook account if you have given verbal consent or approved it during digital course registration. Clear pictures of you are considered personal data and are not stored unless you have consented in the same manner as mentioned above.

We store information regarding your dog, such as journal notes from behavioral assessments conducted by us. The dog's name, breed, gender, age, issues, physical and mental status, recommended actions, etc., are saved in our journal system to ensure your dog's treatment. We collect this information to fulfill our obligations to you as a customer.

YOUR RIGHTS

As a customer, you can at any time:

- Request the deletion of your personal data

- Request adjustments to how we use your personal data

- Request an excerpt from the register concerning your personal data

You do this by emailing us at info@carolinealupo.se.

HOW DO WE USE YOUR DATA?

Your data helps us help you.

We use your information to:

- Establish your identity and dog ownership and update your address details

- Provide you with information and process your purchased services, for example, by sending course reminders or booking confirmations

- Send course materials or training programs, make home visits to the specified address, invoice you

- Send payment reminders and record your purchase

- Improve our website, services, and service to you

- Send newsletters and other marketing

- Answer your questions

- Invite you to events and lectures

- Conduct customer surveys and course evaluations

- Fulfill the requirements of the Swedish Dog Entrepreneurs for journal-keeping

- Assist universities with research data (applies to journal-recorded behavioral assessments)

WHY DO WE STORE INFORMATION ABOUT YOU?

A prerequisite for Alupo Hundkunskap AB to be able to provide you with current services or take other actions requested by you during the contract period is that you provide the personal data we request. The data is necessary for entering into and fulfilling agreements with us.

In addition, there may be an obligation to provide personal data as a result of law or other regulation, for example, to comply with anti-money laundering legislation's provisions or the Financial Supervisory Authority's general advice and regulations.

We also use your information to fulfill requirements set by the Accounting Act, the Value Added Tax Act, the Sales of Goods Act, and the Consumer Sales Act, which is a legal obligation that entrepreneurs must fulfill.

YOUR DATA IS SAFE WITH US!

Your data is never transferred or sold to third parties for advertising purposes, for example.

When purchasing a behavioral assessment, disclosure of information regarding you and your dog to third parties may be recommended. This applies to referrals to veterinarians, physiotherapists, nutritionists, or similar. Disclosure of your information is done with your consent; you are informed and allowed to approve or reject the transfer of your data. 6 ben & 1 svans AB signs agreements with third parties who agree to continue to keep your information confidential to ensure that your data is processed by applicable legislation even after the transfer.

The Swedish Dog Entrepreneurs will soon have personal data processing agreements signed between its members. This means that we can safely refer customers between us, which may be relevant to ensure that you and your dog receive the best possible help. You will always be asked before your case is referred to a third party.

We store all journal notes from behavioral assessments and make them available to universities and ethological research. This is done without any sensitive information that can be traced back to you or your dog, such as personal identification number, name, address, or telephone number. Otherwise, authorities such as tax authorities, police authorities, enforcement authorities, and supervisory authorities may require us to disclose your information if there are legal measures or if you have violated our terms and conditions.

WHERE ARE MY DATA STORED AND HOW ARE THEY PROTECTED?

We take the technical and organizational security measures required by law to ensure that your data is not lost or falls into the wrong hands. The data is stored password-protected in secure cloud services.

HOW LONG ARE THE DATA STORED?

General contact information is stored as long as you have any connection to us as a customer or until you have chosen to unsubscribe from the register. If you have attended a puppy or young dog course, your contact details are stored in our records for 10 years from the date of notation. The storage period for other information may vary. Participant lists are stored in 6-year intervals, journal notes from behavioral assessments are never deleted, and accounting materials are kept for 7 years in accordance with the Swedish Tax Agency's regulations. The end date for the storage of images is January 1, 3000.

HOW IS CONSENT TO THE STORAGE OF PERSONAL DATA SHARED?

You consent to our privacy policy by using our website, filling out our forms, sending emails, calling us, making an interest/course registration, booking private training/behavioral assessment, or engaging us for assignments. You can request to leave our register or gain insight through an excerpt of your personal data at any time. Contact us via the form on the right or at info@carolinealupo.se, and we will gladly assist you.

WHO IS RESPONSIBLE FOR THE SECURITY OF MY DATA?

Alupo Hundkunskap AB org. no. 559045-5928, has an IT infrastructure that registers, stores, and manages personal data owned by Alupo Hundkunskap AB. We are therefore responsible for ensuring that your data is handled securely per applicable legislation.

CONTACT DETAILS

Telephone: +46733 24 97 68

Email: info@carolinealupo.se

This document is updated regularly. Last revision: 2024-02-17.